An Interview: Dignity, Emotional Intelligence, and the Work of Leadership

An Excerpt:

One of the most significant shifts in leadership over the past decade is the heightened expectation for emotional intelligence. Leaders today must not only understand and manage their own emotions but also recognize and respond to the emotional experiences of others. Emotional intelligence helps us discern motivations behind decisions and behaviors, regulate intense emotions that might otherwise lead to poor decision-making, and foster thoughtful interactions.

Emotions, when left unchecked, can create relational strain. Yet they also hold valuable information—signaling whether needs are being met or unmet. The key is to take emotions seriously, without being ruled by them. Emotional intelligence involves a deep practice of reflection and discernment. Leaders must adopt a posture of curiosity and humility, asking questions like: How might this person be feeling in this moment? What concerns or worries are they trying to convey? How can I respond in a way that demonstrates empathy and care—without overpromising or dismissing their experience? Thoughtful engagement with emotions helps create a workplace culture rooted in relational care.